Terms & Conditions

1. Contract

1.1. A contract for a short-term holiday let is made between the Client and Vanessa Dore. This contract shall be governed by UK law.

1.2. It will be entered into once the deposit for the holiday has been processed and written confirmation has been sent to the Client.

2. Payment

2.1. Bookings require a non-refundable deposit of 30% of the total cost of the holiday. Bookings will not be confirmed until funds have cleared.

2.2. The balance is due in full, no less than six weeks prior to arrival.

2.3. In the case of bookings made within six weeks of arrival, the total cost is payable on booking.

2.4. Non-payment of the balance of the rental, on or before the due date, will be taken as cancellation of the booking by the Client.

3. Arrival/departure

3.1. Arrival is any time after 4pm on the day of arrival.

3.2. Departure is before 11am on the day of departure. To assist my cleaner, I ask that you leave the property in a clean and tidy condition.

3.3. These times should be adhered to unless otherwise agreed by prior arrangement.

4. Occupancy

4.1. Occupancy of cottages above numbers stated on the booking form is strictly forbidden for safety and insurance purposes.

4.2. Bijou cottage sleeps 3 persons (including adults and children) at any one time + one baby/toddler by prior arrangement.

5. Smoking

5.1. Bijou Cottage has a strict ‘no smoking’ policy. Anyone found smoking in the cottages will be asked to stop; any further infringement and you will be asked to leave with no refund. Smoking is permitted in the outdoor areas, but please ensure that stubs are disposed of safely and not on the ground.

6. Damage/breakages

6.1. The Client is responsible for any breakages or damage caused to the cottages and their contents. The Client is legally bound to reimburse for any replacements, repairs or additional cleaning costs if required as a result of their actions.

7. Dogs

7.1. Dogs accepted by prior arrangement only, at time of booking - £10 per booking.

7.2. Dogs should not be left unattended in the cottage at any time and should not be allowed onto the beds or sofas during your stay. A charge will be made should any extra cleaning be required after your departure in order that we may maintain our usual high standards.

7.3. Maximum 2 dogs per cottage.

7.4. Well behaved dogs only please.

7.5. It is essential that you clean up after your dog.

8. Liability

8.1. Bijou Cottage cannot be held liable for injury to persons or damage/loss of belongings during your stay. This includes loss or damage to vehicles, and their content, parked outside the cottage. It is entirely your own responsibility to ensure that you have adequate and appropriate insurance, for all guests in your party, in order to cover such eventualities.

9. Complaints

9.1. In the unlikely event you find any faults or have reason to complain during your stay, please advise me immediately so that I can take any appropriate action.

10. Cancellation Policy (by the Client)

10.1. Any cancellation made by the Client must be received in writing.

10.2. Deposits are always non-refundable.

10.3. If you cancel the holiday after the full amount has been paid for and we succeed in re-letting the cottage, the balance payment will be refunded in full.

10.4. If I am unable to re-let the cottage after the full amount has been paid for, I regret that no refund can be given.

10.5. Cancellation Insurance is not compulsory, but I would strongly recommend that you take out such insurance.

11. Cancellation Policy (by Bijou Cottage)

11.1. In the unlikely event I have to cancel a booking, I reserve the right to do so. However, I will do all I can to offer alternative accommodation, or dates, if suitable to your party. If this is not possible, a full refund will be given. Please note, however, that no refund will exceed the total amount paid for the holiday by you.

My liability to you would not extend beyond this refund.

12. Acts of God

12.1. If either party is forced to cancel a stay due to weather related conditions and other ‘Acts of God’, your travel insurance should cover this. It should be noted I am not obliged to offer a refund in these circumstances.

All that remains to be said is that I will do all we can to make your stay as enjoyable and memorable as possible and I look forward to welcoming you to my cottage.

Please do not hesitate to ask if you have any questions in advance or during your stay with us.

By making a booking, you accept the terms and conditions of this arrangement and agree to be bound by them. It is the organizing guest’s responsibility to alert their party to the terms and conditions set out above.